T&C's

 Welcome to Lauren’s Patisserie’s website, I am delighted to create something sweet for you.

These terms and conditions govern your use of Lauren’s Patisserie’s website. By accessing or using the website you agree to these terms and conditions. Please read them carefully before using the site.

Definitions:

• “Lauren’s Patisserie” , refers to “I”, “we”,”our”,”us”, the operators of the website.
• “User”, “you” and “yours” and “customer” refers to anyone accessing or using the website.

 2. Ordering

• All orders must be made online on this website and are subject to these Terms and Conditions.
• Acceptance of order and completion of the contract is made once the order is confirmed by us in writing (by email) and payment has been made in full. English is the only language offered for the conclusion of the contract.
• Lauren’s Patisserie reserve the right not to accept any order due to one or more of the following:
• The product is out of stock.
• Payment has not been authorised.
• Error in pricing or product description.
• Unexpected limits on our resources that were unforeseen.
• We cannot meet a deadline you have specified, insufficient notice.
• IT failure of the website.
• If a customer has previously placed an order and failed to make payment on our agreed terms and conditions. We may refuse new orders until payment is made.
• We take our brand reputation seriously if a customer has engaged in slanderous behaviour or made false, damaging statements about or brand publicly or privately. We reserve the right to refuse the order.

• It is the responsibility of the customer to thoroughly read our Dietary &  Allergen Guide on each product ordered before ordering for yourself or any party or other bodies that may be in contact with our products.

• All sizes and measurements are approximate but we do our very best to ensure that they are as accurate as possible.
• Products may vary slightly from their images. All our cakes, cupcakes and bakes are freshly baked and homemade. 

• Product packaging may vary, depending on supply. The packaging of the product may vary from that shown in images on our website however we will do our very best to keep you updated on changes.
• If by the off chance you need to make a change to your order please contact us as soon as possible and we will let you know if the change is possible. If the bakes/decorations or products have been made changes to the order may not be possible to ensure we avoid waste.

• We reserve the right to make minor changes to the product:

- to reflect changes in relevant EU laws and regulatory requirements; and

- to implement minor improvements

 

 3. Risk

• Risk of damage or loss to the goods supplied passes to you from the time we deliver the product to the address you gave us or you or a courier organised by you collected it from Lauren’s Patisserie. We cannot accept any claim for damage, loss or deterioration after the delivery or collection has been made. Please read the storage and handling instructions carefully upon receipt of your order. This does not affect your statutory rights.

 

4. Delivery & Collection

Cakes, Cupcakes, bakes and decorations

• Products are available for delivery nationwide in Ireland

We have researched to ensure we are getting the best value and most reliable delivery service possible. Delivery rates are calculated by our courier company. Where the customer and Lauren’s Patisseries agree on a collection area for specific products it is the responsibility of the customers to ensure they are available for that time slot and location.

AA route planner will be used to quote distances outside of Sligo town and costs will be agreed for drop off and set up in line with this.

• For larger orders that exceed our regular courier capacity we reserve the right to charge additional costs. We will contact you with a quotation for your approval should this be the case. 
• Delivery dates and time slots are limited and can be selected when checking out in the online shop.  Customers are required to provide clear delivery instructions, a contact name and telephone number for our delivery driver.  
• If, despite our reasonable efforts, we are unable to contact you to re-arrange delivery or collection we will end the contract and will not accept any claim for a refund or replacement. The responsibly is on the customer to make alternatives arrangements.
• If the incorrect shipping country is entered, we reserve the right to ask for additional payment to cover the cost of shipping. Failure to do so will result in the order being cancelled.
• Please make sure the delivery address and postcode are correct as we take no liability for goods being undelivered due to incorrect/inaccurate address details.
• All delivery times are estimates only. We cannot guarantee any delivery at any specific date or time.
• It is your responsibility that someone will be at the address to accept the delivery when being made.

 

 5. Payment & Prices

• All payments made are on our website are processed securely. We are not responsible for any third party payment gateway issues.

• All prices are quoted in EURO and we are currently VAT exempt. Delivery costs are additional to quoted prices. Decorations and customisation are additional costs. Please remember to add these to your cart.
• Payment must be made when placing the order. This also applies to any pre-ordered items.
• We accept payment by Stripe Visa, MasterCard, American Express, Debit cards and all acceptable methods that Stripe accept. If any transactions decline please pick up with Stripe and or your provider. The responsibility is on the customer to ensure the payment is processed correctly.
• When using the card you confirm that you are the cardholder or have permission to make payment with the card by the cardholder. In the event that our system flags an issue with the provided card, we will refund the order and contact you to take payment with an alternative card. Should this not be possible we will not accept the order.
• .The price you will be charged is the price stated on the website at the time we receive your order. In the unlikely event that an incorrect price has been given, we will contact you as soon as possible to see if you would like to go ahead with your order at the correct price or cancel the order.
• You will receive a receipt of payment via email as well as a confirmation of your order. If you do not receive this in 24 hours, your order has not gone through.
• We reserve the right to change prices at any time. We reserve the right to amend prices at any time at our discretion. We will not do this once an order has been agreed and paid. Orders quoted are relevant for a 4 week time frame from the time of quotations.
• We cannot be held responsible for any charges local Customs charges. We recommend that you check with your local customs authorities before placing an order with us. This is relevant for cross border or international delivery.

 

6. Cancellations

• At Lauren’s Patisserie, we take great care in preparing and delivering our freshly baked goods for you. Due to the nature of the products and processes involved, cancellations is not possible once an order has been placed.

If by the off chance you need to make a change to your order please contact us as soon as possible and we will let you know if the change is possible. If the bakes/decorations or products have been made changes to the order may not be possible to ensure we avoid waste.

 

  7. Refunds & Returns

• At Lauren’s Patisserie, we take great care in preparing and delivering our freshly baked goods for you. Due to the nature of the products and processes involved, refunds and returns are not possible for a change of mind.
• If you receive a product that does not meet our high quality standards or is damaged during transit. Please contact us via email hello@laurenspatisserie.com immediately once delivery is received. In order to provide proof to our courier/delivery team we will ask for a photograph as proof to assess the issue. Please attach the photograph to your initial email. If the claim is valid we will discuss customer by customer if a partial refund or replacement product is required. This depends on the individual situation.
• As our products are perishable, we do not accept returns of baked goods once they have been delivered, accept in the cases of quality, in correct orders or damage at delivery. 

 

 8. GDPR

Lauren's Patisseries - Protecting Your Data with GDPR Compliance

At Lauren's Patisseries, we value your trust and are committed to safeguarding your personal data. As an EU-based business, we adhere to the General Data Protection Regulation (GDPR) guidelines to ensure that your information is handled securely and in compliance with EU data protection laws.

What is GDPR?

GDPR is a set of regulations implemented by the European Union to protect the privacy and personal data of its citizens. It provides individuals with greater control over their data and outlines strict guidelines for businesses that process personal information.

How We Protect Your Data

1. Lawful and Fair Processing: We collect and process your personal data only for specific, legitimate purposes related to our services. Your consent is obtained before processing your information, and you have the right to withdraw it at any time.
2. Transparency: We are transparent about the types of data we collect, why we collect it, and how we use it. Our Privacy Policy provides detailed information on our data practices.
3. Data Minimization: We collect and retain only the minimum amount of data necessary to fulfil our services. We do not keep your data longer than required.
4. Security Measures: We have implemented strict security measures to protect your data from unauthorized access, alteration, or disclosure. Our systems are regularly monitored and updated to ensure your information is safe.
5. Third-Party Processing: In some cases, we may share your data with trusted third-party service providers who assist us in delivering our services. We ensure that they are also GDPR compliant and treat your data with the same level of security.
6. Data Subject Rights: As an EU data subject, you have the right to access, rectify, or delete your personal data held by us. You can also request a copy of your data or object to its processing. We are committed to fulfilling these requests promptly.

 

By using our services and providing your personal data, you consent to its processing in line with our GDPR-compliant Privacy Policy. You can review our Privacy Policy on our website to understand how we handle your data.

 

Contact Us

If you have any questions, concerns, or wish to exercise your data subject rights, please contact our Data Protection Officer at hello@laurenspatisserie.com. We are here to assist you and ensure that your data is protected.

Thank you for entrusting your personal data to Lauren's Patisseries. We promise to maintain the highest standards of privacy and security to enhance your experience with us.

Thank you for reading our Terms & Conditions. These terms and conditions govern your use of Lauren’s Patisserie’s website. By accessing or using the website you agree to these terms and conditions. Please read them carefully before using the site.